Cancellation Refunds

Return & Refund Policy

At MakPrinting.com, we provide our Users with the finest quality printing services. If you are not completely satisfied with your products for any reason, do get in touch with our customer services department. All of our policies are subjected to modifications with prior intimation. Defective product reprints and refunds shall not surpass the amount paid by the user or $1,000.00, whichever is less. Determining the defective product is completely at the discretion of MakPrinting. In most events, Users are requested to share the digital copies documenting the defective piece or ship the defected article to the customer service. Free expedited reprint or any orders that are lost in the transit is limited to orders less than or equal to $350..

Proofs

At the user request, once we receive your printable files, an online proof will be made for your review. The basic process time varies on our current workload. Tasks with proofing requests are not sent to the press without the Customer’s approval unless the approval is clearly waived. If you have not proofed your content, we print it as it is and hence do not take any responsibility for final accuracy or quality of the product. It is the customer’s responsibility to log into their account and check on the proofs.

A proof done online by no means exhibit true color reproduction of the final product but is the last call for user to check the design, crops, bleeds and final text. Online proofs do not indicate transparency and over print concerns, nor color variations from RGB or Pantone to CMYK.

The proof should be considered as independent from the actual submitted document and comprehensively reviewed prior to being approved. The proofed version should be checked against the original file for possible errors in copy, layout, spacing, image placement or punctuation. User is entirely responsible for all that is contained in the proofed version of file.

If requested, MakPrinting.com offers hardcopy proofs which illustrate reasonable preference to the final output. Such proofs are highly recommended for color-critical art and the user must request them while a print order is made.

Cancellation

Any order will not be canceled once it is ‘In Production’. If the order is still in the proofing or preflight phase, it perhaps be canceled subject to the following charges, when applicable:

Orders that have been placed, paid for and then canceled before 5PM PST on the same day perhaps be refunded completely or reserved as Store Credit which will apply to future orders;
Orders that are below $100 do not subject to cancellation charges;
Orders varying from $100 to $500 will be charged 15% cancellation fee;
Orders that are $500 and above are subjected to a cancelation fee of 10% on the full order amount

Color Accuracy

MakPrinting.com ensures its best efforts to reproduce color from the provided print-ready files, but may not be able to match the color and density. Due to inherent limitations with the printing process, along with neighboring image ink requirements, the color reproduction accuracy is not guaranteed. When placing an order with MakPrinting.com, you understand and agree to this particular limitation. We do try our best to match the density of each color, but do not hold any responsibility for color variations that take place between the files submitted and the final output.

Under no conditions, we will reprint the files for color variations that not matched during the printing process. We do not take responsibility ink density or color matching on screen proofs that you have approved. Screen proofs predict design layout, text accuracy, image placement and proportion, but not density or color. Application of UV coating perhaps changes or affects the appearance of the output.

No Liability for Errors

We do not take any liability for errors that appear in the final product, as this could be due to the following reasons:

Files that are not created using our provided specifications
Grammatical, punctuation and spelling errors
Color variances from the conversion of RGB or Pantone colors to CMYK
Errors in User-selected options like quantity, size, paper and finishing
Low quality or low resolution images and graphics
Over printing issues
Damaged fonts
Corrupt or incorrect files uploaded
Cracking on folds
Inaccurate file orientation
Cutting variances
Damage to the products after they have been delivered
Undeliverable or incorrect shipping addresses

User is fully responsible for reviewing the documents and correcting issues, if any, prior to placing an order with us.